Blessing Nsa
Customer Service Professional
Lagos, NG.About
Results-driven Customer Service Professional with a proven track record in customer support and administrative excellence. Expertly manages inquiries, drives sales, and resolves complex issues, consistently boosting customer retention by up to 25%. Leverages cross-functional collaboration and process optimization to enhance efficiency and ensure exceptional customer satisfaction.
Work
Freelance - Project based
|Remote Admin Support
Lagos, Lagos, Nigeria
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Summary
Led remote administrative and research projects, providing comprehensive support and enhancing operational efficiency for diverse clients.
Highlights
Orchestrated remote project collaboration, consistently meeting deadlines and adapting to evolving client needs.
Executed comprehensive data collection and validation processes, ensuring accuracy for critical business insights.
Conducted in-depth research for strategic business projects, delivering end-to-end administrative support.
Analyzed data to identify key trends, patterns, and process gaps, informing data-driven operational decisions.
Authored concise research summaries, detailed reports, and essential administrative documentation.
Streamlined digital asset management by implementing standardized organizational systems, boosting workflow efficiency.
Managed complex calendars, communications, and virtual meeting logistics for multiple stakeholders, optimizing executive schedules.
Britney Stiches & Craft
|Remote Customer Support
Lagos, Lagos, Nigeria
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Summary
Managed inbound customer inquiries and implemented strategic solutions, significantly boosting customer retention and service efficiency.
Highlights
Resolved inbound customer inquiries on first contact, successfully converting interactions into final purchases and boosting customer retention by 15%.
Engineered and maintained a customer service database, significantly improving workflow efficiency, reducing resolution time, and streamlining new customer onboarding.
Implemented a proactive customer feedback loop that directly boosted client retention by 25% and significantly reduced service escalations.
Collaborated cross-functionally with product and operations teams to develop comprehensive service documentation, ensuring consistent support across all customer touchpoints.
Earned multiple customer commendations for proactive problem-solving and exceptional service quality, directly contributing to repeat sales and customer loyalty.
Education
University Of Calabar
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Bachelor's Degree (B.Sc)
Economics
Skills
Communication & Interpersonal
Email Correspondence, Social Media Correspondence, Effective Communication, Interpersonal Skills.
Office & Collaboration Tools
Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Drive).
Problem Solving & Organization
Time Management, Issue Resolution, Logical Thinking, Problem Solving.
Research & Analysis
Research and Report Preparation, Quantitative Analysis.